Our Personalized Candles Quality Guarantee

Our goal is to offer complete customer satisfaction and only the highest quality candles, personalized to your specifications. Your finished candle will pass several inspections for quality and accuracy before shipping.

We guarantee that if your order is not 100% free from defects, you may return it for a prompt credit or exchange. Due to the personalized nature of our candles, we cannot accept returns unless the candle is defective or is damaged during shipping.
Please contact us if you have any problems with your order.

Your personal information is safe with us. Rest assured that we do not share any customer address, phone, or email information. Lumnique maintains a secure site for transmission of personal information and clickstream data.

Due to the personalized nature of our product, please allow 24 hours for your candle to be mixed, poured, and cured before shipping. Any order placed after 12pm, PST, Mon-Fri, will be processed the following business day. Orders usually ship within 48 hours. However, during certain seasons, candles being shipped to areas with temperatures above 100 degrees will only be shipped at the beginning of the work week. Soy wax naturally begins melting at sustained temperatures above 100 degrees. Shipping earlier in the normal work week ensures that candle quality will not be affected by weekend storage in a truck or non-climate controlled facility.

Please also note that we are unable to ship on holidays and weekends. Any orders received on holidays or weekends will be processed the following business day.

Christmas Shipping 2009: If you place your order by noon PST Sunday, Dec. 20th, your order will be completed and shipped Monday, Dec. 21st. All orders placed after this time, may not reach the recipient by Christmas unless expedited shipping is requested.